Last updated: September 2026
These Terms & Conditions govern your use of the Handovr website and your booking of any Handovr service. By booking a service, you agree to these terms.
Handovr coordinates property handover services — including cleaning, painting, handyman work, aircon servicing and inspection reporting — delivered by our in-house team. Each service is booked and priced individually, as described on our Pricing page at the time of booking.
Prices are published on our website and may vary by unit type and size. Any additional work identified outside the booked scope will be flagged and agreed with you before proceeding, at additional cost where applicable.
Payment terms will be confirmed at the point of booking. A deposit may be required to secure your appointment, with the balance payable upon completion of the service, unless otherwise agreed in writing.
Bookings may be rescheduled or cancelled free of charge up to 72 hours before the scheduled appointment. Cancellations or reschedules within 72 hours of the appointment may incur a fee, which will be communicated to you at the time of booking.
You are responsible for ensuring our team has safe and timely access to the property at the scheduled time. Delays caused by lack of access may affect scheduling and could incur additional charges.
A free video walkthrough is recorded on every job as a record of the unit's condition on completion, for the benefit of both you and Handovr. If you are unable to inspect the unit in person, the video walkthrough is provided to you in place of the final walkthrough. A dated, photo-documented inspection report is available as a paid add-on on any booking. Reports reflect the condition observed at the time of service and are provided as a record, not a guarantee of dispute outcomes with third parties (e.g. landlords or agents).
Handovr and its team members take reasonable care in performing every service. Our liability for any loss or damage arising from our services is limited to the value of the service booked, except where the loss or damage results from our negligence or wilful default. Please inform us of any pre-existing damage or fragile items ahead of your appointment so our team can take appropriate care.
When we hand the unit back to you at the final walkthrough, you may request a re-work of any area on reasonable grounds, and we'll arrange it in line with our service guarantee. If you are unable to attend in person, you may raise any re-work request on reasonable grounds when you review the video walkthrough we provide.
We may update these Terms & Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
These terms are governed by the laws of Singapore.
Questions about these terms can be sent to handovr.co@gmail.com or via WhatsApp through our website.
