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Privacy Policy

Last updated: September 2026

1. Who we are

Handovr Pte Ltd ("Handovr", "we", "us") provides property handover coordination services in Singapore, including cleaning, painting, handyman, aircon servicing and inspection reporting. Our registered address is 24 Sin Ming Lane, #02-100 Midview City, Singapore 573970, UEN 202640030C. For any data protection queries, contact our Data Protection Officer at handovr.co@gmail.com.

2. What we collect

We collect information you provide when you book a service or contact us, which may include:

  • Your name, phone number, email address and WhatsApp contact
  • Property address and unit details relevant to the booking
  • Booking preferences, service selection and payment confirmation details
  • Photos and videos taken during service delivery (e.g. inspection reports, video walkthroughs)
  • Communications you send us via WhatsApp, email or our website

3. How we use your information

We use your information to:

  • Schedule, coordinate and deliver the services you book
  • Produce inspection reports and video walkthroughs tied to your booking
  • Communicate with you about your booking, including via WhatsApp
  • Process payments through our payment partners
  • Improve our services and, where you've opted in, send updates or offers

4. Sharing your information

We share information only with our vetted in-house delivery team and service partners as needed to complete your booking (e.g. payment processors), and with government authorities where required by law. We do not sell your personal data.

5. Photos and inspection reports

Photos and videos taken for inspection reports document the condition of the property at the time of service and are shared with the client who booked the service. They may be retained for a limited period to support any deposit-related disputes, then deleted in line with our retention practice.

6. Data retention

We retain personal data only as long as necessary for the purposes above, or as required by law (e.g. accounting and tax records), after which it is securely deleted or anonymised.

7. Your rights

Under Singapore's Personal Data Protection Act (PDPA), you may request access to, or correction of, your personal data, and may withdraw consent for marketing communications at any time. Contact us at handovr.co@gmail.com to exercise these rights.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated "Last updated" date.

10. Contact us

Questions about this policy can be sent to handovr.co@gmail.com or via WhatsApp through our website.

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